Open Web Hosting Career Positions

First, let's get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online.

We have a growing global team with a strong culture of empowerment and professional development.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

• Passionate - We take pride in what we do
• Collaborative - We think about the team first
• Customer Focused - We are empathetic and respectful
• Curious - We desire to learn and do better
• Agile - We adapt to change quickly

We are currently seeking a Human Resources Generalist to join our growing HR Team!

What you’ll do

The Human Resource Generalist here at A2 Hosting will run the daily functions of the Human Resource (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.

Who you’ll work with 

Our Human Resources team is the backbone of our company. As the Human Resource Generalist at A2 Hosting, you will work with a team of passionate HR professionals who are lifelong learners that seek new ways to solve old problems. 

Who you are 

• Partners with employees and management to communicate various human resource policies, procedures, laws, standards and other government regulations.
• Handle administrative and operational Human Resource requirements for various Business Units.
• Processes bi-weekly multi-state payroll
• Assists HR Manager with employee relations issues
• Oversees all Leave of Absences (LOA), Family Medical Leave (FMLA), Short Term Disability (STD) and Long Term Disability (LTD)
• Performs benefits administration, including change reporting, approving invoices for payment and communicating benefit information to employees.
• Manages onboarding process for all incoming team members
• Work with management to continue to build an outstanding culture in the workplace.
• Ensures compliance with USCIS Form I-9 Employment Eligibility Verification; audits as necessary.
• Maintains employee personnel files.
• Maintains compliance with federal, state and local employment and benefits laws and regulations.
• Participates in developing department goals, objectives and systems.
• Assists Recruiter with recruitment effort for all exempt and nonexempt personnel, students and temporary employees; 
• Assist in planning employee events to include (but not limited to) holiday parties and Summer BBQ.
• Performs other duties as assigned.

Skills you have 

• Bachelor’s Degree in Human Resources or Business preferred, or equivalent experience
• 2-4 years relevant, progressive experience in HR Generalist roles, with proven experience in supporting Human Resources in a growing company
• Experience in a remote work environment is very strongly preferred
• Experience in a Hosting or similar Technology company strongly preferred
• Must be computer literate with demonstrated proficiency in G Suite and MS Office;
• Experience with Paylocity a HUGE plus
• Solid interpersonal skills and the ability to promote constructive relationships with communication and collaboration at all levels of the organization
• Excellent organizational and prioritization skills – ability to work independently and with remote employees
• Demonstrated initiative, judgment, and maturity; will handle confidential information with the utmost discretion, respect, and care

3 Reasons you should apply:

• You enjoy facilitating onboarding and working with new colleagues with getting them acquainted with the culture 
• You are organized, manage your time well and can prioritize tasks
• You work well with others to accomplish a common goal

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A2 - Team Lead - System Engineering

Job Overview
A2 Hosting, Inc., a premier high performance hosting company, provides shared web hosting, virtual private servers and dedicated servers to clients around the world.  As a Team Lead - System Administrator, you are part of our global 24x7 technical engineering organization. This position is responsible for overseeing the system engineering team while working with the senior engineering manager to ensure a great customer experience.

A2 Core Values
At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do
Collaborative - We think about the team first
Customer Focused - We are empathetic and respectful
Curious - We desire to learn and do better
Agile - We are able to move quickly and easily

Typical Duties and Responsibilities

• Train and mentor new and existing team members.
• Oversee team members work for quality assurance.
• Manage employee workloads to meet project deadlines.
• Generates and shares comprehensive and detailed reports about team performance.
• Assist Senior System Engineering Manager with ongoing projects and daily operations tasks.
• Provide solutions to advance and complex technical issues from internal business units.
• Monitor the A2 server farm for stability and take proactive and reactive measures to correct and prevent system issues.
• Install, configure and troubleshoot services such as Apache, MySQL, Exim and cPanel.
• Work closely with our monitoring, support and infrastructure teams to come up with best practices and ways to improve the existing infrastructure and new infrastructure build outs. 
• Build tools and solutions to automate recurring tasks.
• Write formal documentation on configuration standards, troubleshooting steps and infrastructure design.
• Participate in an on-call rotation.
• Other duties as assigned.

Minimum Qualifications

• 3 years of Linux (CentOS/RHEL) System Administrator experience in a web hosting environment.
• 2+ years of experience acting in a supervisory role for a highly technical organization.
• The ability to write advanced shell scripts to help automate routine tasks.
• Advanced knowledge with configuration management systems and the ability to write new modules and modify existing modules (salt).
• Experience installing, configuring and troubleshooting software on the Linux command line.
• Advanced knowledge in web hosting software such as Apache, MySQL and Exim.
• The ability to work on a flexible schedule.
• Ability to work on your own or as a team in a fast paced and constantly changing environment.
• Excellent verbal and written English communication skills.

This position is a remote position, you can live anywhere in the world as long as you have a reliable internet connection.

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First, let's get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online. We have a growing global team with a strong culture of empowerment and professional development.

What you’ll do

At A2 Hosting the Technical Writer is primarily responsible for creating and maintaining material for A2 Hosting’s client facing Knowledge Base and whitepapers/case studies. The Technical Writer will coordinate with Subject Matter Experts to research and document new and existing A2 services and features and ensure all client facing material is accurate and up to date.

Who you’ll work with 

As the Technical Writer at A2 Hosting you will report to the Marketing Manager 

Who you are 

• Maintain a comprehensive library of technical terminology. 
• Conduct annual reviews of technical literature and marketing material to ensure consistency and continuity of style.
• Collaborate with staff to obtain an in-depth technical understanding of the A2 services 
• Compose new technical literature for new features, products, and services. 
• Collaborate with subject matter experts to ensure the accuracy of technical articles.
• Collaborate with the Marketing Team and edit newsletters and blog posts. 
• Solicit topics for technical literature from client facing staff. 
• Create and maintain video tutorials.  
• Collaborate with SMEs and create technical training material. 

Skills you have 

• Demonstrate a high degree of tact and diplomacy to promote a positive, productive and professional work environment.
• Accurately communicate pertinent information to create a work environment that engages colleagues in the decision-­making process while catering to the best interests of clients, colleagues and the company in general.
• Maintain excellent attendance.
• Timely delivery of assigned tasks. 
• Create Bi-Weekly sprint and share progress with stakeholders.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. 
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

3 Reasons you should apply:

• You are fluent with technical terminology
• You are a lifelong learner and are curious about trends in technology
• You pride yourself on your excellent organization skills 

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At A2 Hosting, we attribute our success to our people and the experience they bring. We are looking for a person that is passionate, agile, and curious to collaborate on creating the best customer experience.  

We are seeking a motivated and energetic Training Manager to help revamp our existing training program while introducing new training and learning initiatives. 

The ideal candidate will have prior experience with a wide range of training and training initiatives, including the creation and maintenance of technical, operational, and soft skills training material that caters to various learning styles. 

Duties and Responsibilities include the following by category. Other duties may be assigned.

• Improving and developing our existing training program while ensuring team members are equipped with the knowledge and skills necessary to properly and efficiently deliver outstanding support experiences to our clients.
• Providing a consistent feedback loop on the effectiveness of our training program while championing new training initiatives. 
• Coordinate with the Team Leadership and conduct ongoing needs assessments that help identify training program improvements and needs.
• Conduct and facilitate onboarding and continuous learning sessions by presenting information clearly and concisely to various audiences using various knowledge delivery methods. 
• Help maintain our in-house learning management system.
• Continuously assess instructional effectiveness and determine the impact of training on employee skills and Support Team KPIs.

Qualifications:

• Impeccable focus on customer service, mentorship, and knowledge sharing. 
• 1-2 years of corporate training or similar experience preferred.
• Previous experience working in the hosting industry or similar technical environments is highly preferred. 
• Familiarity with Cpanel, Apache, Worpdress, PHP, MYSQL, Litespeed is a huge plus CentOS, CloudLinux.  
• Previous experience working with Moodle or other LMSs. 
• Strong organizational and project management skills along with superb time management skills. 
• Excellent verbal and written English communication skills.
• Positive attitude, patience, and public speaking skills a must. 

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Job Overview:

A2 Hosting, Inc., a premier high performance hosting company, provides shared web hosting, virtual private servers and dedicated servers to clients around the world.  As a Senior System Engineer, you will be part of our global 24x7 technical operations team. As a member of the technical operations team, you would be responsible for investigating and providing solutions to complex technical issues that will make our customer experience better.  This position is 100% remote.

Schedule:

The System Engineering team operates 24x7x365, and we have multiple openings for day and night shift.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do
Collaborative - We think about the team first
Customer Focused - We are empathetic and respectful
Curious - We desire to learn and do better
Agile - We are able to move quickly and easily

Responsibilities for Senior System Engineer:

• Provide solutions to complex technical issues from internal business units.

• Monitor the A2 server farm for stability and take proactive and reactive measures to correct and prevent system issues.

• Work closely with our monitoring, engineering and platform teams to come up with best practices and ways to improve the existing infrastructure and new infrastructure build-outs. 

• Build tools and solutions to automate recurring tasks.

• Write formal documentation on configuration standards, troubleshooting steps, and infrastructure design.

• Design and implement large and complex technology projects.

• Participate in an on-call rotation.

• Other duties as assigned.

Minimum Qualifications:

• 3 years of Linux (CentOS/RHEL) System Administrator experience in a web hosting environment.

• The ability to write shell scripts to help automate routine tasks.

• Familiarity with configuration management systems and the ability to write new modules and modify existing modules, e.g. Salt.

• Expert knowledge in web hosting software such as Apache, Litespeed, MySQL, and Exim.

• Ability to work on your own or as a team in a fast-paced and constantly changing environment.

• Excellent verbal and written English communication skills

What We Offer:

• Subsidized health insurance; dental and vision coverage also available (for US Team Members only)

• Paid parental leave

• Company-matching 401k, traditional or Roth (for US Team Members only)

• Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time

• Company-sponsored life and disability insurance (for US Team Members only)

• Annual company events such as a summer BBQ and holiday party

• The ability to work from home, this position is 100% remote

If you'd like to apply to our team, please submit a resume and cover letter telling us why you would be a great fit for our team.

This position is a remote position, you can live anywhere in the world as long as you have a reliable internet connection.

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Systems Engineer - Infrastructure (Remote)

Location: Ann Arbor, MI / Remote

A2 Hosting, Inc. is a premier high performance hosting company with clients around the world. We are currently seeking an experienced Systems Engineer specializing or otherwise experienced in Linux-based infrastructure who can help us further develop our platforms and products as we continue to grow!

At A2 Hosting, our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Agile - We are able to move quickly and easily

Job Overview:
Are you a passionate Systems Administrator/Architect or Platform Engineer looking for a new challenge? Do you have laser focus to provide the best products and services that will ensure an awesome customer experience? Are you naturally curious and a team player? If so, we have the perfect opportunity for you!

We are looking for an experienced individual ready to join the rest of the Infrastructure, Networking, and Systems Teams to continually improve upon our existing infrastructure and to keep us at peak performance and reliability. This position will also diagnose and fix complex hardware, software, and system issues as well as take point on both implementation and R&D projects.

This role is open for applicants that can work within any of the four US time zones. This position is 100% remote and you can work anywhere in the world.

Employment Type: Full-time, Exempt, 100% Remote eligible

What you’ll do:

• Collaborate with a great team of helpful and like-minded people designing and implementing infrastructure to improve existing services or build out new locations from the ground up.
• Learn new things and help determine the business value for new technologies and products.
• Maintain and improve service quality and reliability across our complex set of services.
• Share your knowledge and experience with both high- and low-level folks to increase the strength and collaboration of our teams.
• Troubleshoot production issues and coordinate with the Systems, Networking, and Support teams.
• Help the team establish and refine policies and processes to provide top-notch services and help Support provide top-notch support.
• Standardize, optimize, and automate our infrastructure for maximum performance and stability.
• Create new tools and improve existing ones to help automate tasks for our Systems and Support teams.
• Document configuration standards, troubleshooting steps, and platform designs.
• Conduct systems reviews for security, performance, and availability.
• Participate in an on-call rotation.

Skills & Qualifications:

• 8+ years Linux system administration experience including installation, configuration, and troubleshooting.
• Advanced experience in automation and a strong desire to manage systems at scale in a consistent and reliable manner.
• Advanced-to-expert knowledge securing and configuring public-facing Linux servers and services.
• Experience with configuration management systems and the ability to write new modules and modify existing ones (preferably SaltStack).
• Excellent understanding of web server software, HTML, PHP, and the ability to troubleshoot advanced errors.
• Expertise working in an Agile environment.
• Proficient in at least one programming language (preferably Python) and code versioning tools such as Git (preferably in conjunction with GitLab).
• Strong problem-solving attitude.
• Ability to work on your own or as a team in a fast-paced and constantly changing environment.
• Excellent verbal and written English communication skills.
• A positive attitude and eagerness to share!

Desired Qualifications

• Experience with web hosting software such as cPanel, Plesk, WHMCS, and Kayako.
• Experience in developing with Django

What we offer:

• Subsidized health insurance; dental and vision coverage also available
• Paid parental leave
• Company-matching 401k, traditional or Roth
• Short-term and long-term disability coverage
• Company provided life insurance
• Paid Time Off (PTO) bank of hours to be used for vacations, holidays, and sick time
• Online training through Udemy and other providers

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Systems Engineer - Networking (Remote)

Location: Ann Arbor, MI / Remote

A2 Hosting, Inc. is a premier high performance hosting company with clients around the world. We are currently seeking an experienced Systems Engineer specializing or otherwise experienced in networking who can help us further develop our platforms and products as we continue to grow!

At A2 Hosting, our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Agile - We are able to move quickly and easily

Job Overview:
Are you a passionate Network Administrator/Architect or Platform Engineer looking for a new challenge? Do you have laser focus to provide the best products and services that will ensure an awesome customer experience? Are you naturally curious and a team player? If so, we have the perfect opportunity for you!

We are looking for an experienced individual ready to join the rest of the Networking, Infrastructure, and Systems Teams to continually improve upon our existing infrastructure and to keep us at peak performance and reliability. This position will also diagnose and fix complex hardware, software, and network issues as well as take point on both implementation and R&D projects. As we are customer focused, this position will regularly be called on to investigate operational issues identified by our support teams and provide short-term solutions balanced against long-term needs.

This role is open for applicants that can work within any of the four US time zones. This position is 100% remote and you can work anywhere in the world.

Employment Type: Full-time, Exempt, 100% Remote eligible

What you’ll do:

• Collaborate with a great team of helpful and like-minded people designing and implementing network architecture to improve existing infrastructure or build out new locations from the ground up.
• Learn new things and help determine the business value for new technologies and products.
• Maintain and improve service quality and reliability across our complex set of services.
• Share your knowledge and experience with both high- and low-level folks to increase the strength and collaboration of our teams.
• Troubleshoot production issues and coordinate with the Infrastructure, Systems, and Support teams.
• Investigate operational issues identified by our monitoring or Support teams.
• Help the team establish and refine policies and processes to provide top-notch services and help Support provide top-notch support.
• Standardize, optimize, and automate our infrastructure for maximum performance and stability.
• Document configuration standards, troubleshooting steps, and platform designs.
• Participate in an on-call rotation.

Skills & Qualifications:

• Experience designing and implementing datacenter networks, local and wide area, including everything from network hardware selection, to setting up multiple locations, designing VLAN schemes, and configuring GRE tunnels.
• Ideally, deep experience with Cisco IOS administration and implementation. We're heavy on Cisco but also have Juniper, Ubiquiti, Corero, and Fortinet so concepts are far more important than brand specialization.
• 5+ years of Linux system-level network administration and troubleshooting.
• Considerable depth in any particular area mentioned above.
• Comfort with helping the group plan, design, and implement large-scale internal applications to scratch our own itches, such as automated provisioning systems or datacenter/inventory management or some kind of web frontend to abstract network configuration.
• A strong passion for automation and doing things right, or failing right, at least robust!
• Knowledge of the value in good, clear procedural and reference documentation and the ability to produce it.
• Preferably, a familiarity with configuration management systems for ensuring networking gear consistency and managing changes.
  • The ability to work productively on your own or in a team.
• Excellent verbal and written English communication skills.
• A positive attitude and eagerness to share!
   

What we offer:

• Subsidized health insurance; dental and vision coverage also available
• Paid parental leave
• Company-matching 401k, traditional or Roth
• Short-term and long-term disability coverage
• Company provided life insurance
• Paid Time Off (PTO) bank of hours to be used for vacations, holidays, and sick time
• Online training through Udemy and other providers

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We are currently seeking talented individuals to join our growing support team. Do you have a passion for customer service? Do you love problem-solving? Do you enjoy working in a team? Are you familiar with Linux Servers? If so, A2 Hosting has a position for you!

First, let's get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online. We have a growing global team with a strong culture of empowerment and professional development.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Agile - We act quickly and decisively. 

We are looking for motivated, team-focused, fast learners to join our support family. Let's get into the core of what we expect from you:

• Deliver remarkable support experiences.
• Get technical and provide creative solutions for complex problems.
• Go the extra mile when solving client cases.  
• Resolve basic to complex client issues via email, live chat, and Phone.
• Learn and have fun!

Here are a few areas we believe are essential to being able to succeed in this position.

• Strong customer service skills.
• Excellent verbal and written English communication skills.
• Strong desire to grow technical skills.
• Previous experience in the web hosting industry is preferred but not required.
• Experience troubleshooting Linux servers and applications (CentOS, CloudLinux).
• Experience with Wordpress and other open source CMS’s  is preferred.
• Familiarity with common web hosting services (Cpanel, Plesk, PHP, MySQL, FTP, DNS)
• Patience and perseverance to provide exceptional technical support to non-technical users.    

Let’s talk about some perks. Our goal is to be a preferred employer. Here are some benefits we offer all our employees. We are always looking for new perks. Bonus points if you suggest something at your interview!  

• Fully remote position.
• Healthy team culture and collaborative work environment.
• Bonus eligibility after 90 Days.
• Supportive management and team culture.
• Bonus for referring friends (referral program).
• Company sponsored parties, events, and conference attendance.
• Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time
• Paid parental leave
•  

For United States Based Employees we also offer:

• Subsidized health insurance, dental and vision coverage.
• Company-matching 401k, traditional or Roth
• Short-term and long-term disability coverage
• Company provided life insurance

Compensation is dependent on experience level. While this is not necessarily an entry-level position, we will gladly consider hobbyists, recent graduates, and students. US and Non-US candidates are welcome to apply! We do not offer relocation opportunities as this is a remote position. 

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Position: Support Manager

Location: Remote

Overview: 

Do you have a passion for customer service? Do you love problem-solving? Do you enjoy working on a team? If so, A2 Hosting has a position for you!

A2 Hosting is a premier web hosting company with clients around the world. We are currently seeking a talented individual to help lead our Support Team.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Agile- - We move fast

To be successful in this position, you must be able to demonstrate:

• An unrelenting passion for customer service as well as employee satisfaction.

• The ability to demonstrate a high degree of tact and diplomacy to promote a positive, productive, and professional work environment.

• The ability to accurately communicate pertinent information to create a work environment that engages team members in the decision-­making process while catering to the best interests of clients, colleagues, and the company as a whole.

• A commitment to coaching and mentoring team members. 

• Excellent verbal and written English communication skills (Upper-Intermediate or higher)

• The ability to work efficiently and accurately in a high-volume, fast-paced, environment.

Position requirements: 

• Four years of Support Team Leadership in the web hosting industry. 

Ideal Candidates will also have: 

• Experience working and leading a team in a fully distributed environment. 

• Familiarity with a common web hosting infrastructure (Apache, FTP, SSH, MySQL, DNS, Cloudlinux, CentOS, cPanel)

• Experience creating and maintaining a continuous training program. 

As part of the A2 Team, you will be expected to:

• Collaboratively manage a team of 80+ members, including Team Leaders and Support Agents of all levels

• Continuously work on improving the quality of support experience we deliver

• Accurately track and manage team’s KPIs, quality and discipline.

• Deliver remarkable support experiences.

• Learn and have fun!

Responsibilities: 

• Foster and promote a professional and collaborative work environment.

• Manage, mentor, and develop Team Leads. 

• Empower each team member with the tools and resources needed to deliver an unsurpassed customer experience. 

• Review weekly quality audits and facilitate feedback to staff. 

• Track and enforce established performance metrics.

• Implement creative staff initiatives to increase customer satisfaction.

• Provide guidance to staff with complex customer interactions. 

• Work with the leadership team to ensure the deployment of the daily tactical plan and team assignments. 

• Ensure customer satisfaction by defusing problem situations and responding to escalated customer interactions. 

• Review and evaluate support policies to promote a consistent support experience across all shifts. 

• Report on contact volume and provide analysis of team performance on a weekly basis. 

• Maintain adequate staffing levels that ensure proper coverage across all shifts. 

• Work with HR to vet and interview prospective team members.

• Meet support goals as defined by the Director of Support.

Benefits: 

• Fully remote position.

• Healthy team culture and collaborative work environment.

• Supportive leadership with no bureaucracy.

• Bonus for referring friends (Employee Referral Program).

• Company-sponsored parties, events, and conference attendance.

• Subsidized health insurance, dental and vision coverage also available for US-based team members.

• Company-matching 401k, traditional or Roth for US-based team members.

• Short-term and long-term disability coverage for US-based team members.

• Company provided life insurance for US-based team members.

• Paid parental leave.

• Paid vacations, holidays and sick time.

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A2 Hosting, Inc. is a premier hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills to join our growing support team. Excellent communication skills are required along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set. Ideal candidates have a passion for Linux and love a good technical challenge. Previous experience in the hosting industry is a major plus.

Our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Position Overview:

Migrations Specialists facilitate the onboarding of new clients and fulfill existing client requests by performing website migrations. By collaborating with Technical Support Staff, Migrations Specialists are expected to deliver an unsurpassed support experience to all A2 Hosting Clients.

Expectations:

• Deliver remarkable support experiences.
• Get technical and provide creative solutions for complex problems.
• Go the extra mile when solving client cases.  
• Process basic to complex internal and external website migrations.
• Learn and have fun!

Job responsibilities:

• Be responsible for the website migration lifecycle, including communicating with the customer regarding any relevant pre-migration information, performing the migration and following-up with the customer to address any post-migration concerns.
• Follow support policies and procedures as set by the Leadership Team.
• Meet with Leadership Team regularly and provide feedback on workflow and processes.
• Resolve migration requests within established service level agreement (SLA).
• Resolve client requests by adhering to the established migration workflow.
• Attend meetings and training sessions as scheduled.
• Perform other duties as assigned.

Qualifications:

• Strong customer service skills.
• Excellent verbal and written English communication skills.
• Strong desire to grow technical skills.
• Previous experience in the web hosting industry is preferred but not required.
• Experience with Wordpress and other open source CMSs is preferred.
• Familiarity with common web hosting services (cPanel, Plesk, PHP, MySQL, FTP, DNS)
• Patience and perseverance to provide exceptional technical support to non-technical users.

Nice to have:

• RHCSA
• Linux+
• cPanel University Certification
• Plesk Certification

Let’s talk about some perks. Our goal is to be a preferred employer. Here are some benefits we offer. We are always looking for new perks. Bonus points if you suggest something at your interview!  

• Fully remote position.
• Healthy team culture and collaborative work environment.
• Quarterly bonus eligibility after 90 Days.
• Supportive management with no bureaucracy.
• Bonus for referring friends (Employee Referral Program).
• Company sponsored parties, events, and conference attendance.
• Subsidized health insurance, dental and vision coverage also available for US-based team members.
• Company-matching 401k, traditional or Roth for US-based team members.
• Short-term and long-term disability coverage for US-based team members.
• Company provided life insurance for US-based team members.
• Paid parental leave.
• Paid vacations, holidays and sick time.

Share:

First, let's get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online.

We have a growing global team with a strong culture of empowerment and professional development.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

• Passionate - We take pride in what we do
• Collaborative - We think about the team first
• Customer Focused - We are empathetic and respectful
• Curious - We desire to learn and do better

We are currently seeking talented individuals to join our growing Service Assurance team.

The Service Assurance Team is responsible for monitoring the impact each customer is having on our servers and ensuring no single customer causes a negative experience for the rest of our customer base. The team is responsible for monitoring individual account disk, CPU, and bandwidth usage, along with monitoring email queues, MySQL statistics, server load, and uptime.

If a customer is found to be causing any of the above issues, it is the Service Assurance Team's responsibility to contact the customer and work with them to resolve the issue expeditiously.

The team needs to take action to ensure the problem does not affect other customers but must also ensure the action taken has a minimal effect on the account causing the issue.

We are looking for a motivated, team focused, fast learners to join our family. Let's get into the core of what we expect from you:

• Working closely with the team to find trends in abuse issues;
• Search for compromised accounts, communicate with affected customers and suggest a course of action;
• Find SPAM coming from servers and take appropriate action including notifying the customer.
• Work with blacklists to remove company IPs that may get blacklisted;
• Field and respond to incoming DMCA or other legal notices that arrive pertaining to sites on our servers;
• Helping educate customers to proper hosting and account security methods;
• The chance to work on tools/projects that can help the team;
• Act as an advanced level of support and mentor other team members.

Skills We're Looking for:

• Familiarity with the Linux command-line; should be comfortable navigating around, know the location of common logs/config files, and know common troubleshooting commands.
• Top of the line customer service skills; it is vital that each team member is able to read a customers reply and reply in a manner that best fits the customers' needs. Written communication skills are very important.
• Ability to remain calm in adversity; customers get angry - it's very important that we remain calm, figure out why the customer is upset, and respond accordingly.
• Deal with unique circumstances; each issue is different, and our team needs to be able to adapt to and make decisions based on each situation. There are few "if X happens, then do Y" circumstances, so we need to be able to interpret and take action on the fly.
• Open mind; security is ever changing and it's important that our team constantly adapts to new problems and new methods of attacking issues.  

We offer:

• Fully remote position.
• Healthy team culture and a collaborative work environment.
• Supportive management with no bureaucracy.
• Bonus for referring friends (referral program).
• Company sponsored parties, events, and conference attendance.
• Subsidized health insurance, dental and vision coverage also available.
• Company-matching 401k, traditional or Roth and Company provided life insurance for US-based employees.
• Short-term and long-term disability coverage.
• Paid parental leave.
• Paid vacations, holidays and sick time.

Regarding compensation. To get formal again, compensation is negotiable and dependent on experience level. While this is not necessarily an entry-level position, we will gladly consider hobbyist, recent graduates, and students. The US and Non-US candidates are welcome to apply!

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