Open Web Hosting Career Positions

Job Overview

Are you a passionate Systems Administrator/Architect or Platform Engineer looking for a new challenge? Do you have laser focus to provide the best products and services that will ensure an awesome customer experience? Are you naturally curious and a Team player? If so, we have the perfect opportunity for you!

As a Systems Platform Engineer at A2 Hosting you will help us further develop our platforms and products as we continue to grow! A2 Hosting is a premier high-performance Linux and Windows hosting company with clients around the world and this position is an integral part of the Operations Team providing exceptional products and services.

We are looking for an experienced individual ready to join our global team to continually improve upon our existing product platforms and to keep us up-to-date with new and innovative products and technologies.

This role is open for applications who can work within any of the four US time zones. This position is 100% remote and you can work anywhere in the world.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do
Collaborative - We think about the team first
Customer Focused - We are empathetic and respectful
Curious - We desire to learn and do better

Typical Duties and Responsibilities

• Conduct new product R&D and competitive analysis.

• Troubleshoot production issues and coordinate with the Infrastructure, Support and Technical Operations teams.

• Design, develop, and implement software integrations based on user feedback.

• Implement automation tools and frameworks (CI/CD pipelines).

• Create new tools and improve on existing tools to help automate tasks for our Technical Operations and Support teams supporting our Operations as a Service initiative.

• Maintain and improve service quality and reliability across our complex set of services.

• Coordinate with vendors to debug and fix upstream issues. 

• Document configuration standards, troubleshooting steps and platform designs.

• Design, implement and optimize the company’s Windows computing architecture.

• Conduct systems tests for security, performance, and availability.

• Develop and maintain design and troubleshooting documentation.

• Participate in an on-call rotation.

Minimum Qualifications

• 8+ years Linux system administration experience.

• Expert knowledge with configuration management systems and the ability to write new modules and modify existing modules (cfEngine, Salt, etc.) 

• Expert knowledge securing and configuring public facing Linux servers and services.

• Excellent understanding of web server software, HTML, PHP and the ability to troubleshoot advanced errors.

• Experience installing, configuring and troubleshooting software on the command line (SSH).

• Expertise working in an Agile environment.

• Working knowledge of at least one programming language (preferably Python) and code versioning tools such as Git (preferably in conjunction with GitLab).

• Strong problem-solving attitude.

• Ability to work on your own or as a team in a fast-paced and constantly changing environment.

• Excellent verbal and written English communication skills.

Desired Qualifications

• Windows system administration experience (IIS, Microsoft SQL Server, etc.)

• Experience with web hosting software such as cPanel, Plesk, WHMCS, Kayako.

What we offer:

• Subsidized health insurance; dental and vision coverage also available (for US Team Members only)
• Paid parental leave
• Company-matching 401k, traditional or Roth (for US Team Members only)
• Personal Time Off (PTO) Bank
• Company sponsored life and disability insurance (for US Team Members only)
• Annual company events such as summer BBQs and holiday parties

If you'd like to apply to our team, please submit a resume and cover letter telling us why you would be a great fit for our team.

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Job Overview

Are you a passionate Systems Administrator/Architect or Platform Engineer looking for a new challenge? Do you have laser focus to provide the best products and services that will ensure an awesome customer experience? Are you naturally curious and a Team player? If so, we have the perfect opportunity for you!

As a Windows Systems Platform Engineer at A2 Hosting you will help us further develop our platforms and products as we continue to grow! A2 Hosting is a premier high-performance Linux and Windows hosting company with clients around the world and this position is an integral part of the Operations Team providing exceptional products and services.

We are looking for an experienced individual ready to join our global team to continually improve upon our existing product platforms and keep us up-to-date with new and innovative products and technologies.

This role is open for applicants who can work within any of the four US time zones. This position is 100% remote and you can work anywhere in the world.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do
Collaborative - We think about the team first
Customer Focused - We are empathetic and respectful
Curious - We desire to learn and do better

Typical Duties and Responsibilities

• Conduct new product R&D and competitive analysis.

• Troubleshoot production issues and coordinate with the Infrastructure, Support and Technical Operations teams.

• Design, develop, and implement software integrations based on user feedback.

• Implement automation tools and frameworks (CI/CD pipelines).

• Create new tools and improve on existing tools to help automate tasks for our Technical Operations and Support teams supporting our Operations as a Service initiative.

• Maintain and improve service quality and reliability across our complex set of services.

• Coordinate with vendors to debug and fix upstream issues. 

• Document configuration standards, troubleshooting steps and platform designs.

• Design, implement and optimize the company’s Windows computing architecture.

• Conduct systems tests for security, performance, and availability.

• Develop and maintain design and troubleshooting documentation.

• Participate in the on-call rotation.

Minimum Qualifications

• 8+ years Windows system administration experience, including managing and securing a Windows Active Directory environment.

• Expert knowledge with configuration management systems and the ability to write new modules and modify existing modules (cfEngine, Salt, etc.) 

• Expert knowledge securing and configuring public facing Windows servers and services such as IIS and Microsoft SQL Server.

• Excellent understanding of the .Net Framework, HTML, PHP and the ability to troubleshoot advanced errors.

• Experience installing, configuring and troubleshooting software on the command line (PowerShell).

• Expertise working in an Agile environment.

• Working knowledge of at least one programming language (preferably Python) and code versioning tools such as Git (preferably in conjunction with GitLab).

• Strong problem-solving attitude.

• Ability to work on your own or as a team in a fast-paced and constantly changing environment.

• Excellent verbal and written English communication skills.

Desired Qualifications

• Experience with web hosting software such as cPanel, Plesk, WHMCS, Kayako.

What we offer:

• Subsidized health insurance; dental and vision coverage also available (for US Team Members only)
• Paid parental leave
• Company-matching 401k, traditional or Roth (for US Team Members only)
• Personal Time Off (PTO) Bank
• Company sponsored life and disability insurance (for US Team Members only)
• Annual company events such as summer BBQs and holiday parties

If you'd like to apply to our team, please submit a resume and cover letter telling us why you would be a great fit for our team.

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Job Overview:

A2 Hosting is growing faster than ever. Our software development team has a critical role in creating, maintaining, and designing the internal systems our staff rely on to do their jobs effectively. These tools include our billing system, helpdesk, shopping cart, and even custom WordPress plugins our customers use. 

The software development team follows Agile practices and that has served us well. In order to keep up with our rapid growth, our software platforms and project planning need to evolve. You will be coming on board at time where you can directly influence those changes. A2 is looking for passionate developers who can help us get to that next growth point.

At A2 Hosting, our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Software Developers are an integral part of the A2 Hosting team.  We are growing development teams that are dedicated to embracing agile best practices & principles.  We remotely pair program, test first, and own the code from inception into production. If you are experienced with and interested in a collaborative, remote, team-oriented approach to full stack web development, the A2 Hosting Software Development team might be the perfect fit for you!

International candidates are encouraged to apply!  You must be fluent in English, and be able to work collaboratively between the approximate hours of 09:00 - 17:00 US Eastern Time Zone.

What you’ll do:

• Collaboratively write fully tested, clean, high quality code

• Find creative and innovative approaches to complex problems

• Actively participate in and sometimes lead design and architecture decisions

• Work, learn and lead in a remote cross-functional agile team

• Grow your skills and continue to advance your craft

Skills & Qualifications:

Must have:

• Excellent communication skills and comfort with working in a remote agile development environment

• Drive and motivation to learn, lead and contribute

• Experience and comfort with object oriented principles, design and techniques

• Experience with responsive web application software development (HTML, CSS, JavaScript)

• We work primarily in PHP, so you should have deep experience with at least one general purpose programming language, and either have PHP experience or be comfortable quickly picking it up

• Experience with SQL databases

• 10 years of experience in a program language

Bonus Points:

• Experience in other programming languages and frameworks a plus, e.g. Angular, TypeScript, Laravel

• Comfortable with penguins, proficiency in linux command line

• Experience with TDD, test automation, CI/CD, Docker, Gitlab/Github, version control systems e.g. git

• Good understanding of DevOps and a customer focus

• Experience working on a remote development team

• Extensive experience in consuming APIs

What we offer:

• Subsidized health insurance, dental and vision coverage also available

• Paid parental leave

• Company-matching 401k, traditional or Roth

• Short-term and long-term disability coverage

• Company provided life insurance

• Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time

• Online training through Udemy and other providers

If you'd like to join our team, please submit your resume!

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Job Overview:

A2 Hosting, Inc., a premier high performance hosting company, provides Linux and Windows web hosting, virtual private servers and dedicated servers to clients around the world.  As a System Administrator, you will be part of our global 24x7 technical operations team. As a member of the technical operations team, you would be responsible for investigating and providing solutions to complex technical issues that will make our customer experience better.  This position is 100% remote and you can work anywhere in the world. 

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do
Collaborative - We think about the team first
Customer Focused - We are empathetic and respectful
Curious - We desire to learn and do better

Responsibilities for Systems Administrator:

• Provide solutions to complex technical issues from internal business units.

• Monitor the A2 server farm for stability and take proactive and reactive measures to correct and prevent system issues.

• Install, configure and troubleshoot services such as Apache, MySQL, Exim, cPanel, Plesk, IIS and MS-SQL. 

• Work closely with our monitoring, engineering and platform teams to come up with best practices and ways to improve the existing infrastructure and new infrastructure build outs. 

• Build tools and solutions to automate recurring tasks.

• Write formal documentation on configuration standards, troubleshooting steps and infrastructure design.

• Participate in an on-call rotation.

• Other duties as assigned.

Minimum Qualifications:

• 5+ years of Linux (CentOS/RHEL) or Windows System Administrator experience.

• The ability to write shell scripts to help automate routine tasks.

• Familiarity with configuration management systems and the ability to write new modules and modify existing modules, e.g. Salt.

• Experience installing, configuring and troubleshooting software on the command line (SSH or PowerShell).

• Intermediate knowledge in web hosting software such as Apache, MySQL and Exim.

• Solid understanding of HTML and PHP and the ability to troubleshoot PHP errors.

• The ability to work on a flexible schedule including nights and weekends.

• Ability to work on your own or as a team in a fast paced and constantly changing environment.

• Excellent verbal and written English communication skills.

Desired Certifications:

• cPanel & WHM System Administrator I Certification (CWSA-1) 

What We Offer:

• Subsidized health insurance; dental and vision coverage also available (for US Team Members only)

• Paid parental leave

• Company-matching 401k, traditional or Roth (for US Team Members only)

• Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time

• Company sponsored life and disability insurance (for US Team Members only)

• Annual company events such as a summer BBQ and holiday party

• The ability to work from home, this position is 100% remote

If you'd like to apply to our team, please submit a resume and cover letter telling us why you would be a great fit for our team. This is a fully remote position.

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Job Overview:

Are you a passionate Systems Administrator looking for a new challenge? Do you have laser focus to provide the best products and services that will ensure an awesome customer experience? Are you naturally curious and a Team player? If so, we have the perfect opportunity for you!

As a Junior Systems Platform Engineer at A2 Hosting you will help us further develop our platforms and products as we continue to grow! A2 Hosting is a premier high-performance Linux and Windows hosting company with clients around the world and this position is an integral part of the Operations Team providing exceptional products and services.

We are looking for an experienced Systems Administrator to join our global operations team to continually improve upon our existing infrastructure and to keep us up-to-date with new and innovative products and technologies.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Responsibilities for Junior Systems Platform Engineer:

• Handle escalated infrastructure troubleshooting 
• Create new tools and improve on existing tools to help automate tasks for our Operations and Support teams.
• Maintain and improve service quality and reliability across our complex set of services
• Coordinate with vendors to debug and fix upstream issues
• Document configuration standards, troubleshooting steps and infrastructure designs
• Participate in an on-call rotation.
• Other duties as assigned.

Minimum Qualifications:

• Windows System Administrator and/or 5+ years of Linux (CentOS/RHEL) experience.
• Advanced knowledge with configuration management systems and the ability to write new modules and modify existing modules. 
• Experience installing, configuring and troubleshooting software on the command line (SSH or PowerShell).
• Experience with web hosting software such as cPanel, Plesk, WHMCS, Kayako
• Solid understanding of HTML and PHP and the ability to troubleshoot advanced PHP errors.
• Proficient in at least one programming language.
• The ability to work an 8 hour shift on a flexible schedule between the hours of 8am - 7pm EST.
• Ability to work on your own or as a team in a fast-paced and constantly changing environment.
• Excellent verbal and written English communication skills.

What we offer:

• Subsidized health insurance; dental and vision coverage also available (for US Team Members only)
• Paid parental leave
• Company-matching 401k, traditional or Roth (for US Team Members only)
• Personal Time Off (PTO) Bank
• Company sponsored life and disability insurance (for US Team Members only)
• Regular company events such as summer BBQs and holiday parties

If you'd like to apply to our team, please submit a resume and cover letter telling us why you would be a great fit for our team.

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Position: Support Manager

Location: Remote

Overview: 

Do you have a passion for customer service? Do you love problem-solving? Do you enjoy working on a team? If so, A2 Hosting has a position for you!

A2 Hosting is a premier web hosting company with clients around the world. We are currently seeking a talented individual to help lead our Support Team.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

To be successful in this position, you must be able to demonstrate:

• An unrelenting passion for customer service as well as employee satisfaction.

• The ability to demonstrate a high degree of tact and diplomacy to promote a positive, productive, and professional work environment.

• The ability to accurately communicate pertinent information to create a work environment that engages team members in the decision-­making process while catering to the best interests of clients, colleagues and the company as a whole.

• A commitment to coaching and mentoring team members. 

• Excellent verbal and written English communication skills (Upper-Intermediate or higher)

• The ability to work efficiently and accurately in a high volume, fast-paced, environment.

Position requirements: 

• Four years of Help Desk or Call Center management. 

• Two years of experience in the hosting industry. 

Ideal Candidates will also have: 

• Experience working and leading a team in a fully distributed environment. 

• Familiarity with a common web hosting infrastructure (Apache, FTP, SSH, MySQL, DNS, IIS, MSSQL, RDP, Cloudlinux, CentOS)

• Experience working with big datasets and building complex reports

• At a minimum, an associate's degree (A. A. / A. S.) or equivalent from two-year college or technical school.

As part of the A2 Team, you will be expected to:

• Collaboratively manage a team of 80+ members, including Team Leaders and Support Agents of all levels

• Continuously work on improving the quality of support experience we deliver

• Accurately track and manage team’s KPIs, quality and discipline

• Take ownership of global and individual emergencies 

• Deliver remarkable support experiences.

• Learn and have fun!

Responsibilities: 

• Foster and promote a professional and collaborative work environment.

• Manage, mentor, and develop Team Leads. 

• Empower each team member with the tools and resources needed to deliver an unsurpassed customer experience. 

• Review weekly quality audits and facilitate feedback to staff. 

• Track and enforce established performance metrics.

• Implement creative staff initiatives to increase customer satisfaction.

• Provide guidance to staff with complex customer interactions. 

• Work with the leadership team to ensure the deployment of the daily tactical plan and team assignments. 

• Ensure customer satisfaction by defusing problem situations and responding to escalated customer interactions. 

• Review and evaluate support policies to promote a consistent support experience across all shifts. 

• Report on contact volume and provide analysis of team performance on a weekly basis. 

• Maintain adequate staffing levels that ensure proper coverage across all shifts. 

• Work with HR to vet and interview prospective team members.

• Meet support goals as defined by the Director of Support and Support Operations Manager. 

• Act as the Liaison between the Support Team and the Operations team during critical system outages, while coordinating client communication. 

Benefits: 

• Fully remote position.

• Healthy team culture and collaborative work environment.

• Supportive leadership with no bureaucracy.

• Bonus for referring friends (Employee Referral Program).

• Company-sponsored parties, events, and conference attendance.

• Subsidized health insurance, dental and vision coverage also available for US-based team members.

• Company-matching 401k, traditional or Roth for US-based team members.

• Short-term and long-term disability coverage for US-based team members.

• Company provided life insurance for US-based team members.

• Paid parental leave.

• Paid vacations, holidays and sick time.

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