From Support Analysts, System Engineers to System Administrators, A2 Hosting has a number of exciting career opportunities for you. Our distributed team setup means you can work remotely from home allowing us to hire the very best candidates! Just click on each position to learn about each career opportunity. We look forward to seeing your job applications and hopefully speaking with you!
Systems Engineer - Networking (Remote)
Location: Ann Arbor, MI / Remote
A2 Hosting, Inc. is a premier high performance hosting company with clients around the world. We are currently seeking an experienced Systems Engineer specializing or otherwise experienced in networking who can help us further develop our platforms and products as we continue to grow!
At A2 Hosting, our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:
Passionate - We take pride in what we do
Collaborative - We think about the team first
Customer Focused - We are empathetic and respectful
Curious - We desire to learn and do better
Job Overview:
The Systems Engineer is an integral part of the company. This position works closely with the rest of the Systems Team to continually improve upon our existing infrastructure and to keep us up-to-date with new and innovative products & technologies. This position will also diagnose and fix complex hardware, software, and network issues along with a heavy focus on R&D and product development.
Employment Type: Full-time, Exempt, 100% Remote eligible
What you’ll do:
- Collaborate with a great team of helpful and like-minded people designing and implementing network architecture to improve existing infrastructure or build out new locations from the ground up.
- Learn new things and help determine the business value for new technologies and products.
- Assist and mentor other high-level folks as the last line of escalation for technical problems or questions.
- Help the team establish policies and processes to provide top-notch services and help support provide top-notch support.
- Standardize, optimize, and automate our infrastructure for maximum performance and stability.
Skills & Qualifications:
Must have:
- Experience designing and implementing networks, local and wide area, including everything from network hardware selection, to setting up BGP sessions for multiple providers in multiple locations, designing VLAN schemes, and configuring GRE tunnels.
- Ideally, deep experience with Cisco IOS administration and implementation. We're heavy on Cisco but also have Juniper, Ubiquiti, Corero, and Fortinet so concepts are far more important than brand specialization.
- 5+ years of Linux or Windows system-level network administration and troubleshooting.
- Considerable depth in any particular area mentioned above.
- Comfort with helping the group plan, design, and implement large scale internal applications to scratch our own itches, such as automated provisioning systems or datacenter/inventory management or some kind of web frontend to abstract network configuration.
- A strong passion for automation and doing things right, or failing right, at least robust!
- Knowledge of the value in good, clear procedural and reference documentation and the ability to produce it.
- Preferably, a familiarity with configuration management systems for ensuring networking gear consistency and managing changes.
- The ability to work productively on your own or in a team.
- Great written communication skills.
- A positive attitude and eagerness to share!
What we offer:
- Subsidized health insurance, dental and vision coverage also available
- Paid parental leave
- Company-matching 401k, traditional or Roth
- Short-term and long-term disability coverage
- Company provided life insurance
- Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time
- Online training through Udemy and other providers
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A2 Hosting is a premier web hosting company that focuses on delivering fast hosting solutions, fast support, and fast setup to web professionals and SMBs around the world. We are currently seeking talented individuals to join our support team. This is a fully remote position; ideal candidates will demonstrate a high level of reliability and professionalism.
To qualify and be successful in this position, you must have:
- Strong customer service skills and a desire to grow technical knowledge.
- Excellent verbal and written English communication skills.
- Experience troubleshooting common issues with popular Content Management Software (CMS)s such as but not limited to Wordpress, Joomla, Drupal, and Magento.
- Experience troubleshooting and resolving issues related to common web hosting services including Apache HTTP, FTP, SSH, MySQL, DNS, Litespeed, CentOS, and CloudLinux.
- A strong desire to improve our support process by suggesting areas of improvement or efficiency.
You will be expected to:
- Deliver an excellent customer service experience via email, phone, and live chat.
- Troubleshoot and resolve complex technical issues with a focus on providing the highest level of customer service and first contact resolution.
- Collaborate with team members and escalate issues when needed to ensure proper and timely resolution of technical issues.
- Have an unsurpassed customer focus in every aspect of the day-to-day operation.
- Be curious and continue to expand your technical knowledge.
- Demonstrate a passion for solving customer issues, troubleshooting complex technical issues, and working closely with our entire support team.
- Share knowledge by contributing to both internal and external technical documentation.
- Work in a fast-paced environment while interacting with multiple clients simultaneously.
Requirements:
- Ability to work from home as this is a 100% remote position. Reliable internet connectivity and the ability to temporarily relocate in case of service interruption is required.
- Ability to provide your own equipment that qualifies under A2 Hosting’s Bring Your Own Device (BYOD) policy
- Previous experience in web hosting or related Internet fields.
- Ability to work various shifts including weekends.
Benefits:
- Fully remote position.
- Healthy team culture and collaborative work environment.
- Competitive base compensation.
- Company-sponsored parties, events, and conference attendance.
- 401k, Medical, Vision, and Dental insurance for US-based employees.
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Job Overview:
A2 Hosting is growing faster than ever. Our software development team has a critical role in creating, maintaining, and designing the internal systems our staff rely on to do their jobs effectively. These tools include our billing system, helpdesk, shopping cart, and even custom WordPress plugins our customers use.
The software development team follows Agile practices and that has served us well. In order to keep up with our rapid growth, our software platforms and project planning need to evolve. You will be coming on board at time where you can directly influence those changes. A2 is looking for passionate developers who can help us get to that next growth point.
At A2 Hosting, our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:
Passionate - We take pride in what we do
Collaborative - We think about the team first
Customer Focused - We are empathetic and respectful
Curious - We desire to learn and do better
Software Developers are an integral part of the A2 Hosting team. We are growing development teams that are dedicated to embracing agile best practices & principles. We remotely pair program, test first, and own the code from inception into production. If you are experienced with and interested in a collaborative, remote, team-oriented approach to full stack web development, the A2 Hosting Software Development team might be the perfect fit for you!
International candidates are encouraged to apply! You must be fluent in English, and be able to work collaboratively between the approximate hours of 09:00 - 17:00 US Eastern Time Zone.
What you’ll do:
Collaboratively write fully tested, clean, high quality code
Find creative and innovative approaches to complex problems
Actively participate in and sometimes lead design and architecture decisions
Work, learn and lead in a remote cross-functional agile team
Grow your skills and continue to advance your craft
Skills & Qualifications:
Must have:
Excellent communication skills and comfort with working in a remote agile development environment
Drive and motivation to learn, lead and contribute
Experience and comfort with object oriented principles, design and techniques
Experience with responsive web application software development (HTML, CSS, JavaScript)
We work primarily in PHP, so you should have deep experience with at least one general purpose programming language, and either have PHP experience or be comfortable quickly picking it up
Experience with SQL databases
10 years of experience in a program language
Bonus Points:
Experience in other programming languages and frameworks a plus, e.g. Angular, TypeScript, Laravel
Comfortable with penguins, proficiency in linux command line
Experience with TDD, test automation, CI/CD, Docker, Gitlab/Github, version control systems e.g. git
Good understanding of DevOps and a customer focus
Experience working on a remote development team
Extensive experience in consuming APIs
What we offer:
Subsidized health insurance, dental and vision coverage also available
Paid parental leave
Company-matching 401k, traditional or Roth
Short-term and long-term disability coverage
Company provided life insurance
Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time
Online training through Udemy and other providers
If you'd like to join our team, please submit your resume!
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